Shipping policy
Shipping Policy
30 Oct 2026 · @Chris
Most orders are packed within 1–3 business days and arrive 3–7 business days after that. Shipping is $6.80 Australia-wide, or free on orders over $50.
Processing and delivery times
|
Stage |
Time |
|---|---|
|
Processing (order packed and handed to the courier) |
1–3 business days |
|
Delivery within Australia |
3–7 business days after dispatch |
- Business days are Monday to Friday, excluding national and Queensland public holidays. Orders placed on weekends or holidays start processing the next business day.
- Rural and remote addresses, and busy periods like Christmas, can take a few days longer.
- Delivery times are estimates from our couriers, not guarantees.
Shipping costs
|
Order total |
Shipping |
|---|---|
|
Under $50 |
$6.80 flat rate |
|
$50 and over |
Free |
The exact cost is shown at checkout before you pay. Prices are in Australian dollars.
Where your order ships from
We ship from more than one warehouse so your order reaches you as fast as possible. Each order is sent from whichever warehouse has the stock and can get it to you quickest.
That means an order with more than one item may arrive in separate parcels on different days. You only pay shipping once, and each parcel gets its own tracking number.
Tracking
When your order is dispatched, we email you a tracking link. If it's split across parcels, you'll get one email per parcel. You can also check your order status by logging into your account.
No shipping email after 3 business days? Check your junk folder, then email us.
Delivery address
Please check your address carefully at checkout. We ship to street addresses and PO boxes within Australia.
If you spot a mistake, email us straight away. We can change the address if the order hasn't been dispatched. Once it's with the courier, we can't redirect it, and re-sending a parcel returned for a wrong address is at your cost.
Late, lost or damaged parcels
- Late: if your parcel hasn't arrived 7 business days after dispatch, email us with your order number and we'll chase it with the courier.
- Marked delivered but not there: check around the property and with neighbours, then email us within 7 days. We'll lodge a claim with the courier.
- Lost in transit: if the courier confirms a parcel is lost, we'll send a replacement or refund you in full.
- Damaged on arrival: email us within 7 days with photos of the item and the packaging. We'll replace or refund it at no cost to you.
Shipping outside Australia
We currently ship within Australia only.
Returns
The 30-day money-back guarantee, the 12-month warranty and how to send something back are covered in our Refund Policy.
Contact
Questions about your delivery? Email hello@snagrack.com with your order number. We're an online store only and reply within 2 business days.